Description

Riverside Transport Inc. has an opening for Helpdesk Support I within the IT department. This is an excellent opportunity to join a growing company and be a part of a great IT support team.

The IT team at RTI uses a wide variety of modern technologies to provide support and has a great time doing it. Providing excellent service by customer service, know-how, and teamwork, the IT team at RTI supports over 350 employees.

Job Function

• Utilize ticketing system to document issue status and resolution
• Setup and image PCs for deployment
• Support Windows OS
• Installing, configuring and troubleshooting systems, printers and desktop/laptop components
• Provide support and installation ofsoftware applications
• Assist in maintaining an inventory of IT hardware
• Use remote access software to troubleshoot technical problems
• Troubleshoot basic network connectivity issues
• Assist in troubleshooting and configuring phone system settings
• Assist with basic Android tablet troubleshooting
• Assist with general printer maintenance, configuration, and troubleshooting
• Rotational on-call support
• Additional duties and projects as needed
• Provide support via deskside, email, and phone

Knowledge, Skills and Abilities

• Comfortable working within a team environment and/or independently
• Self-starter with ability to manage time effectively and complete required projects on time
• Ability to identify the elements of a situation/ability to visualize, articulate and solve problems
• Attention to detail
• Remedy experience a plus
• Excellent communication skills with the ability to communicate highly technical information to both technical and non-technical audiences
• A desire to learn and excel

Qualifications

• High school diploma or G.E.D
• 1-2 years of experience or its equivalent formal training preferred but not required

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee isregularly required:

• To sit for extended periods of time with occasional walking.
• The employee spendsthe majority of the time sitting at a desk working with a computer.
• The employee may occasionallylift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision and depth perception

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal to moderate.

Qualifications

Knowledge, Skills and Abilities

• Comfortable working within a team environment and/or independently
• Self-starter with ability to manage time effectively and complete required projects on time
• Ability to identify the elements of a situation/ability to visualize, articulate and solve problems
• Attention to detail
• Remedy experience a plus
• Excellent communication skills with the ability to communicate highly technical information to both technical and non-technical audiences
• A desire to learn and excel

Qualifications

• High school diploma or G.E.D
• 1-2 years of experience or equivalent formal training preferred but not required.